Privacy Policy
Last updated: January 2025
1. Information We Collect
Sluble Technologies Inc. ("Sluble", "we", "us") collects information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes name, email address, company information, and usage data.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Monitor and analyze usage patterns
3. Data Storage and Security
Your data is stored on AWS infrastructure in Canada and the United States. We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits.
4. Document Data
Documents uploaded for verification purposes are processed by AWS Textract and stored securely in AWS S3. Document data is retained only as long as necessary for compliance purposes and is never shared with third parties except as required by law.
5. Third-Party Services
We use the following third-party services:
- AWS (infrastructure, AI, storage)
- Twilio (SMS and voice communications)
- Resend (transactional email)
- Google Analytics (website analytics)
6. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@sluble.com. We will respond within 30 days.
7. GDPR and PIPEDA Compliance
We comply with the General Data Protection Regulation (GDPR) for EU residents and the Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian residents.
8. Contact
For privacy-related questions, contact us at privacy@sluble.com or write to us at 1800-450 Southwest Marine Drive, Vancouver, BC V5X 0C3, Canada.